Profile reminders, order receipts, game-day texts, match notifications, weekly recaps. The messages that keep an event business running, built into TNFM. Plus templates, bulk email, and two-way SMS for the times you write your own.
Communications is not a SKU you bolt on. Templates and email are included with TNFM events and leagues, full stop. The only paid add-on is SMS, because the carriers charge us per message and we pass that through honestly. One tool. One login. One bill.
Every message, system-generated or hand-written, goes out through the same pipeline. Same templates, same recipient targeting, same variable interpolation, same delivery log. You do not pick between the email tool and the SMS tool. There is just one tool.
Drag-and-drop template editor, Mustache-style variable interpolation, SendGrid delivery. Bulk-send to thousands of recipients in one operation, or hand-craft a single one. Receipts, recaps, broadcasts, all the same engine.
SignalWire or Twilio delivery, carrier-compliance baked in. Two-way means your customers can text you back. Replies land in your inbox, threaded by person and by event. $29 per month, 200 messages included.
In-product alerts for the things that do not need to interrupt anybody: your match has been revealed, schedule updated, captain assigned. Free, fast, and inside the experience your customers are already in.
These are the system messages that ship with TNFM. Every one is configured, branded, and active the moment you turn on the relevant product. No email-builder marathons. No phase two.
"Hey {{firstName}}, you're set for Speed Dating Tuesday, but we still need your profile finished. Takes about 3 minutes…"
"You and {{matchName}} both said yes. Here's how to connect; exchange details on your timing."
"{{firstName}}, Speed Dating tonight 7pm @ Loquita Venice. See you there. Reply STOP to opt out."
"You are in for {{eventName}}. Here is everything you need: date, venue, dress code, what to bring."
"Order #{{orderId}} · {{amount}}. Your tickets are attached as QR codes. Show this email at the door."
"Your refund for {{eventName}} has been processed, {{amount}} back to your card. Allow five to ten business days."
"A seat just opened for {{eventName}}. You have 30 min to claim it: {{claimLink}}"
"{{senderName}} sent you a ticket to {{eventName}}. Click to claim and add your details."
"Game tonight 7pm @ Field 3, vs {{opponent}}. Wear neon. Captain: {{captainPhone}}"
"Wk {{week}}: {{topTeam}} stays undefeated. Standings, top performers, what is next."
"{{captainName}}, drop tonight's score for {{team}} vs {{opponent}}: {{scoreLink}}"
"Next week you're playing {{opponent}}. Their captain: {{captainName}}, {{captainPhone}}."
Twelve shown · more in the platform. You can disable any, edit copy, or layer your own on top.
The automated stuff handles the volume. These are the surfaces you use when you are personally composing: a season-end thank-you, a one-off announcement, a follow-up to no-shows.
Build email templates the way you would build a doc: rich text, blocks, images. Insert Mustache-style variables ({{firstName}}, {{eventDate}}, {{captainName}}, anything we know about the recipient), and they fill in at send time. Save as drafts, review, publish.
Pick a template (or write fresh), pick a segment, schedule the send. Filter recipients by event, registration, attendance, behavior, anything in the platform. Hit go. SendGrid handles delivery; you watch open and click rates roll in.
Send game-day texts, ticket alerts, last-minute changes, and your customers can text back. Replies land in a threaded inbox, grouped by person and by event. STOP and HELP keyword handling built in for carrier compliance. $29 per month, first 200 messages included.
Filter recipients by anything in the platform: event, attendance, registration status, profile answer, refund history, behavior. Registered for Spring Kickball but missed last week. Attended three or more matchmaking events. Save segments, reuse them, layer them.
The platform is broader than this list. Here is what stops you from needing Mailchimp, Twilio, Customer.io, and a custom in-app notification system glued on top.
Three channels in one tool. Pick per send, or use system defaults. No separate vendor logins.
Recipients text you back. Replies are threaded by person and event, surfaced in your operator inbox.
STOP and HELP keyword handling, rate-limiting, and opt-out tracking, all built in. You will not get blacklisted.
Blocks for headings, images, buttons, columns. Looks like an email the moment it lands.
{{firstName}}, {{eventName}}, {{teamName}}, {{captainPhone}}, anything on the recipient or event record.
Save versions, send test sends, get a sign-off before broadcast. No accidental send to 2k people.
Filter by event, status, attendance, custom answers, behavior. Compound AND, OR, NOT operators; save the segment.
Compose now, send Monday 9am. Cron-scheduled at the platform level, no third-party trigger flakiness.
Automated cadences: T-7d, T-2d, T-2h reminders, no-show follow-ups, post-event NPS. Define once, runs forever.
Every send timestamped with recipient, channel, content, delivery state. Customer says they did not get it; you can prove otherwise.
See open rates, click rates, unsubscribes per send. Roll up to engagement reports across campaigns.
Order receipts, match notifications, game-day reminders, all configured and active out of the gate. Customize copy if you want.
Communications comes with every TNFM customer. The conversation depends on what you are currently stitching together.
Three logins, three bills, three places copy can drift out of sync. Communications collapses them into one: same template, same segments, same delivery log. Drop the other tools.
You have been getting away with it because your customer count fit in your head. It does not anymore. Turn on the system messages and reclaim three hours a week.
Customize every system message, layer your own templates, use your own domain on sends. Recipients see your name in the from line. Always.
More on the contact page. If yours isn't here, ask on the call.
Thirty minutes. We will walk through the system-message library, the template editor, a two-way SMS thread, and how segments compose across an event, a league, and a ticket sale.
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